Heather Anne Wozniak, Ph.D.
Project manager and web developer with experience in all phases of the project life cycle, from discovery and design through training and support. Adept at guiding clients and keeping project teams on task. Excellent communicator and problem-solver, always seeking to optimize the user experience.
Service Management, UX/UI Design, Content Strategy, Information Design, User Research, Agile/Scrum, Front-end Development, Site Building, SEO, Google Analytics, Accessibility
Sublime Text, Wrike, InVision, Trello, Slack, Request Tracker, Adobe Photoshop, Illustrator, Acrobat, Microsoft Office, Mac, Windows, Linux
Associate Director of Web Services, University of Washington, College of Arts & Sciences (7/2019-present)
Oversee support and training services for all College web properties in addition to continuing duties of previous position. Continue to provide leadership for web initiatives and coordinate with marketing and advancement colleagues to achieve College communication objectives.
Assistant Director for Department Web Services, University of Washington, College of Arts & Sciences (7/2015-7/2019)
Managed a website framework serving 31 academic departments and 200+ editors. Provided support, outreach, and training to content editors. Defined scope of service, led site builds, managed relationships with stakeholders, and coordinated cross-functional teams strategizing design and messaging. Performed front-end and back-end development for Drupal-based websites.
Web Developer, University of Washington, College of Arts & Sciences (7/2011-7/2015)
Established a content management framework for departments in the College of Arts and Sciences. Set up hosting environment, developed Drupal modules and themes, and led site builds. Reduced the technical burden of maintaining a website and assisted departments in complying with university policies for accessibility, graphic identity, and security. Initially focused on humanities departments, and the project was so successful that the College expanded the service to the three other divisions and hired additional team members.
Web Developer and Adaptive Technology Consultant, UCLA Office of Information Technology (12/2009-6/2011)
Developed websites and web applications to support research activities and publicize campus entities. Platforms included Drupal, Plone, and WordPress. Evaluated websites for accessibility and provided training on adaptive software and devices.
Webmaster, Pacific Ancient and Modern Language Association (10/2007-6/2016)
Developed and maintained website for western regional branch of the Modern Language Association of America. Implemented online system for accepting paper proposals, conducted surveys, administered social media accounts and listservs.
Webmaster, UCLA Graduate Students Association (3/2005-9/2008)
Designed and maintained websites and online tools (calendar, photo gallery, reservations systems) for organization representing 11,000 graduate and professional students at UCLA. Received Distinguished Service Award in May 2008.
Additional Employment History
Lecturer, UCLA Department of English (7/2008-7/2009)
Research Assistant/Web Writer, UCLA Office of Instructional Development (1/2008-9/2008)
Director of Communication, UCLA Graduate Students Association (1/2008-6/2008)
Teaching Assistant/Associate/Fellow, UCLA Department of English (9/2000-3/2007)
Instructional Technology Consultant, UCLA Center for Digital Humanities (9/2004-10/2005)
Webmaster, UCLA Dept of English Annual Marathon Reading (2000, 2002, 2004, 2005)
Associations / Memberships
UW Drupal Group (coordinator)
UW Web Council
UW Front-end Technologies Group
AccessibleWeb @ UW
University of Washington, Professional & Organizational Development
Strategic Leadership Program Level 1 Certificate, September 2019
University of California, Los Angeles
Ph.D. English, August 2008
M.A. English, March 2003
B.A. English, College Honors and Latin Honors, June 1999
References available upon request