Resume

Overview

UX strategist and product manager with experience in all phases of the project life cycle, including research and planning, visual and functional design, engineering, testing, documentation and training, deployment, customer support, evaluation and continuous improvement. Adept at herding web committees and keeping project teams on task. Excellent oral and written communication skills. Enjoys working independently as well as collaborating in a team environment.

Skills

Product Management, Service Management, UX Strategy, UI Design, Information Design, User Research, Front-end Development, HTML, CSS, SASS, Zurb Foundation, PHP, Javascript, Git, DrupalWordPress, Amazon Web Services, SEO, Google Analytics, Accessibility

Software

Adobe Photoshop, Illustrator, Acrobat, Microsoft Office, Sublime Text, Balsamiq, InVision, Trello, Slack, Request Tracker, Mac, Windows, Linux

Relevant Employment

Assistant Director for Department Web Services, University of Washington, College of Arts & Sciences (7/2015-present)
Manage a website framework serving 30 academic departments and 190+ editors. Define scope of service, facilitate site builds, conduct user research, strategize visual design and information design. Promote the university and college brands, manage customer support, and provide outreach and training to end-users. Perform front-end and back-end development for Drupal-based websites.

Web Manager, Pacific Ancient and Modern Language Association (10/2007-6/2016)
Developed and maintained website for western regional branch of the Modern Language Association of America. Built site using Drupal CMS so that conference organizers could easily update the pages. Implemented online system for accepting paper proposals and generating conference program. Conducted annual elections using Qualtrics and SurveyMonkey, administered social media accounts and Mailman listservs, and posted announcements as requested by Executive Board.

Web Developer, University of Washington, College of Arts & Sciences (7/2011-7/2015)
Established a content management framework for departments in the College of Arts and Sciences. Reduced the technical burden of maintaining a website and assisted departments in complying with university policies for accessibility, graphic identity, and security. Initially focused on humanities departments, and the project was so successful that the College expanded the service to the three other divisions and hired additional team members.

Web Developer and Adaptive Technology Consultant, UCLA Office of Information Technology (12/2009-6/2011)
As part of the Academic Application Services Web Team, developed websites and web applications to support research activities and publicize campus entities. Platforms included Drupal, Plone, and WordPress. As part of the Disabilities and Computing Program, evaluated websites for accessibility and provided training on adaptive software and devices.

Webmaster, UCLA Graduate Students Association (3/2005-9/2008)
Designed and maintained a series of websites and online tools (calendar, photo gallery, reservations systems) for organization representing 11,000 graduate and professional students at UCLA. Received Distinguished Service Award in May 2008.

Additional Employment History

Lecturer, UCLA Department of English (7/2008-7/2009)
Research Assistant/Web Writer, UCLA Office of Instructional Development (1/2008-9/2008)
Director of Communication, UCLA Graduate Students Association (1/2008-6/2008)
Teaching Assistant/Associate/Fellow, UCLA Department of English (9/2000-3/2007)
Instructional Technology Consultant, UCLA Center for Digital Humanities (9/2004-10/2005)
Webmaster, UCLA Dept of English Annual Marathon Reading (2000, 2002, 2004, 2005)
Director of Communication/Webmaster, UCLA Regents Scholar Society (6/1997-6/1998)
Programming Instructor, American Computer Experience (6/1997-8/1997; 6/1998-8/1998)

Associations / Memberships

UW Drupal Group (coordinator)
UW Web Council
AccessibleWeb @ UW
Women in Drupal

Education

University of California, Los Angeles
  Ph.D. English, August 2008
  M.A. English, March 2003
  B.A. English, College Honors and Latin Honors, June 1999

References available upon request