Heather Anne Wozniak, Ph.D.
Project manager and web developer with experience in all phases of the project life cycle, including research, design, coding, testing, deployment, documentation and training, customer support, and continuous improvement. Adept at guiding clients and keeping project teams on task. Excellent communicator and problem-solver, always seeking to optimize the user experience.
Service Management, UX/UI Design, Content Strategy, Information Design, User Research, Agile/Scrum, Front-end Development, Site Building, SEO, Google Analytics, Accessibility
Sublime Text, InVision, Trello, Slack, Request Tracker, Adobe Photoshop, Illustrator, Acrobat, Microsoft Office, Mac, Windows, Linux
Associate Director of Web Services, University of Washington, College of Arts & Sciences (7/2019-present)
Oversee training and support for all College web properties, manage a website framework serving 31 academic departments and 200+ editors, and consult on UX and usability.
Assistant Director for Department Web Services, University of Washington, College of Arts & Sciences (7/2015-7/2019)
Manage a website framework serving 31 academic departments and 200+ editors. Define scope of service, facilitate site builds, coordinate cross-functional teams, conduct user research, strategize visual design and information design. Promote the university and college brands, manage customer support, and provide outreach and training to end-users. Perform front-end and back-end development for Drupal-based websites.
Web Developer, University of Washington, College of Arts & Sciences (7/2011-7/2015)
Established a content management framework for departments in the College of Arts and Sciences. Set up hosting environment, developed Drupal modules and themes, and led site builds. Reduced the technical burden of maintaining a website and assisted departments in complying with university policies for accessibility, graphic identity, and security. Initially focused on humanities departments, and the project was so successful that the College expanded the service to the three other divisions and hired additional team members.
Web Developer and Adaptive Technology Consultant, UCLA Office of Information Technology (12/2009-6/2011)
As part of the Academic Application Services Web Team, developed websites and web applications to support research activities and publicize campus entities. Platforms included Drupal, Plone, and WordPress. As part of the Disabilities and Computing Program, evaluated websites for accessibility and provided training on adaptive software and devices.
Webmaster, Pacific Ancient and Modern Language Association (10/2007-6/2016)
Developed and maintained website for western regional branch of the Modern Language Association of America. Built site using Drupal CMS so that conference organizers could easily update the pages. Implemented online system for accepting paper proposals and generating conference program. Conducted annual elections using Qualtrics and SurveyMonkey, administered social media accounts and Mailman listservs, and posted announcements as requested by Executive Board.
Webmaster, UCLA Graduate Students Association (3/2005-9/2008)
Designed and maintained a series of websites and online tools (calendar, photo gallery, reservations systems) for organization representing 11,000 graduate and professional students at UCLA. Received Distinguished Service Award in May 2008.
Additional Employment History
Lecturer, UCLA Department of English (7/2008-7/2009)
Research Assistant/Web Writer, UCLA Office of Instructional Development (1/2008-9/2008)
Director of Communication, UCLA Graduate Students Association (1/2008-6/2008)
Teaching Assistant/Associate/Fellow, UCLA Department of English (9/2000-3/2007)
Instructional Technology Consultant, UCLA Center for Digital Humanities (9/2004-10/2005)
Webmaster, UCLA Dept of English Annual Marathon Reading (2000, 2002, 2004, 2005)
Associations / Memberships
UW Drupal Group (coordinator)
UW Web Council
UW Front-end Technologies Group
AccessibleWeb @ UW
Women in Drupal
University of Washington, Professional & Organizational Development
Strategic Leadership Program Level 1 Certificate, September 2019
University of California, Los Angeles
Ph.D. English, August 2008
M.A. English, March 2003
B.A. English, College Honors and Latin Honors, June 1999
References available upon request